ADEX
ADEX Help Centre

How can we help?

Find quick answers about services, bookings, payments, job verification and using ADEX.

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Customer help

Help with finding professionals, service requests, bookings, payments and completing a job.

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Provider help

Help with your profile, services, customer requests, job verification, payments and reputation.

Help topics

How can we help?

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Getting started

Learn the basics of using ADEX and finding the right local professional.

Creating an ADEX accountFinding a local serviceChoosing the right professionalUnderstanding provider profiles
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Bookings & requests

Everything you need to know about requesting and managing a service.

Requesting a serviceChoosing your preferred dateUnderstanding booking statusChanging or cancelling a booking
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Payments

Understand how payments work and what to do if something goes wrong.

How secure payments workWhen you are chargedPayment problemsRefunds and cancellations
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Your service & QR codes

Learn how ADEX verifies the start and completion of your service.

Starting a job with a QR codeUsing the 6-digit backup codeConfirming job completionWhat to do if a QR code does not work
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Trust & safety

Learn about verification, reviews and staying safe when using ADEX.

Provider verificationRatings and customer reviewsReporting a problemStaying safe when using ADEX
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Account & profile

Get help managing your ADEX account and personal information.

Signing in to ADEXUpdating your detailsManaging notificationsAccount access problems
For ADEX providers

Provider support

Get help setting up your business, managing services and completing jobs through ADEX.

Become an ADEX provider
✓Creating your provider profile✓Adding & editing services✓Setting your hourly rate✓Setting your service radius✓Managing customer requests✓Starting a job✓Completing a job✓Getting paid✓Ratings & reviews✓Provider verification

Still need help?

If you cannot find the answer you need, ADEX Support is here to help.