Trust & safety
Reporting a problem
If something goes wrong with a service, your ADEX booking provides a clear reference for the job.
1
Open the booking
Go to your dashboard and locate the service connected to the issue.
2
Keep the booking reference
Use the booking reference and relevant job information when explaining the problem.
3
Do not confirm something that has not happened
If the service has not been completed, do not confirm completion.
4
Contact ADEX Support
Provide the relevant booking information so support can understand the issue.