Visit the ADEX website or app and register for free to explore local service providers and manage your bookings. You only pay for the services you book.
How ADEX works
Getting local help
should be simple.
From choosing a professional to confirming the completed job, understand every step of your ADEX booking.
From finding help to a job well done
Select a step to see what happens. On desktop, you can also hover to explore.
Enter your postcode and choose a service. Compare profiles, service information, prices and reviews from completed ADEX bookings before choosing a provider.
Describe the job, add any helpful photos, and choose your preferred duration, date and time. Your provider can accept the requested scope, suggest changes or decline. Sending a request does not take payment.
Check the final scope, appointment and total price, including any agreed extras. Accept the quote and complete payment through Stripe. Payment is collected when you book; your provider's payment is released after both parties confirm completion.
At the scheduled start time, ask your provider to display their arrival QR code. Use ADEX to scan the arrival QR code or enter the verification code instead. Review the booking and confirm only when the provider is with you and you are ready for the service to begin.
ADEX
Arrival
Scan to confirmIllustration only
Confirming arrival records that your provider is with you and starts the job. Scanning alone does not start it or verify the person's identity.
Your booking is now in progress. Your provider carries out the agreed work. You can follow the booking status in your dashboard.
When the service is finished, your provider generates a completion QR code and verification code through ADEX. Scan their completion QR code or enter the verification code in ADEX, review the details and confirm when the agreed work is complete.
ADEX
Completion
Scan to confirmIllustration only
Arrival and completion use separate codes. Scanning opens the confirmation screen; you still choose whether to confirm.
After both you and your provider confirm completion, ADEX initiates the transfer of the agreed provider amount to their connected Stripe account. Bank processing times apply. You can leave a review linked to your completed booking to help other customers choose.
Pay securely. Payment released after completion.
Your payment is collected when you book. ADEX releases the provider's payment after both you and your provider confirm the service is complete.
Allow time for the money to reach the provider’s bank account.
Optional Verified badge
Basic DBS certificate review is encouraged, not mandatory. Open a provider's badge to understand what was checked.
About DBS on GOV.UK ↗Profiles and booking reviews
Explore provider profiles and reviews from completed ADEX bookings. After your service, leave a review to help other customers choose the right provider.
Book with confidence
Clear pricing. Secure payments. Flexible bookings.
Secure payments
All payments are processed securely via Stripe. Your card details are always encrypted and protected.
Clear pricing
Review your provider's quote before paying. Your agreed price includes the ADEX service fee and applicable service VAT, with no additional ADEX booking fee at checkout.
Cancel anytime
You can cancel your booking from your dashboard at any time. Any refund depends on when you cancel and the cancellation policy.
Your questions, answered
How do ADEX fees work?
Your agreed quote includes ADEX’s service fee and applicable service VAT. ADEX receives a commission from the provider to help operate the marketplace, manage bookings and process payments. No additional ADEX booking fee is added at checkout.
When is payment collected and released?
Payment is collected when the customer books. The provider's payment is released after both parties confirm the service is complete. ADEX initiates a transfer to the provider's connected Stripe account; arrival in their bank account takes additional processing time. This is not simply a temporary authorisation on the customer's card.
What does the Verified badge mean?
The badge relates to ADEX's review of a submitted Basic Disclosure and Barring Service (DBS) certificate and the applicant details in that submission. ADEX encourages this optional review, but providers can offer services without the badge. The badge requires a new check every 12 months from the certificate issue date. It does not guarantee safety or service quality, or confirm that every member of a company's team has been checked.
Learn about DBS checks on GOV.UK ↗Where do customer reviews come from?
Customers can leave a review after their ADEX booking is completed. Each completed booking can be reviewed once. Explore reviews and provider profiles before requesting a quote. After your service, leave a review to help other customers choose the right provider.
What if I cannot scan the QR code?
Use the verification code displayed by your provider instead. Arrival and completion have separate codes. After scanning or entering a code, review the booking details and confirm the relevant step yourself.