Provider help
Managing customer requests
Customer requests appear in your provider dashboard so you can review the job before deciding whether to accept it.
1
Review the request
Open the request and check the service, customer location, preferred date and available job information.
2
Decide whether you can take the job
Make sure you can provide the requested service at the required location and time.
3
Confirm the request
Accept the request when you can complete the job. The booking then moves from Requested to Confirmed.
4
Reject when necessary
If you cannot take the job, reject the request so the customer has a clear status.
5
Prepare for the service
Confirmed jobs appear as upcoming work in your provider dashboard.
i
Only confirm requests that you reasonably expect to be able to fulfil.